A discussion on LinkedIn recently opened around an article by John Glaser, PhD, CEO of health services for Siemens Healthcare. He recently spoke at the HFMA conference in Orlando and told the audience, “most electronic health record [EHR] data is really crummy.”. Since this is a topic that is central to the creation and design of our ActionCue Clinical Intelligence application, I added my comments to that discussion.
We have said many times before that too many EHR systems and other HC applications are flat – simply letting users retrieve what they have entered, without much processing into the compound value-added answers the people who run hospitals really want to, and need to, see. We talk about rolling up from elemental facts to data, and to information, knowledge, intelligence and eventually insight – when the user understands what she or he needs to do.
That was a good point that Mr. Glaser and I shared, but in the comment we talked further about how context needs to be applied to move up that value hierarchy and that’s where a distinction divides diverse users and their needs in HC IT applications. Lots of people rightfully want medical intelligence that helps doctors be better doctors on a patient-specific basis. But people who run the clinical operations, need information in a different form and context. They need the “big picture” of the entire operation and it should be already prepared for them and presented in a fast, easy, understandable way, not simply available for the user to query piece by piece.
So that opens the door to understanding the remarkable intelligence and insight in ActionCue Clinical Intelligence that lets hospital executives and managers drive improvements in patient care and safety and see evidence-based results in just a few months. If you haven’t seen the ActionCue demonstration, request one here.