We are proud to maintain a customer retention rate that is among the highest of all Software as a Service (SaaS) companies in all verticals.
Thank you so much for this very helpful response. I followed your instructions and was able to generate the same reports you listed. Thank you so much for taking the time to find the 9 wrong med events. Very helpful! I made a spreadsheet and will be taking these to the next P&T meeting. Your customer service has been excellent!!"
I’d like to thank you for developing a system that puts data to good practical use, and keeps hospitals in a continual state of improvement. That's the foundation of our survey process.
Before ActionCue, our incident reporting process was strictly paper based, which was cumbersome. Now an event gets entered into the system, I investigate, and then create an action plan. Any staff members who are impacted automatically receive the report.
Our safety meetings were always quite predictable and boring with pertinent information not being discussed. Today was a different story!! The reports provided the basis for much discussion and recommendations for changes/improvements. Thank you for helping me get the reports set up. It was really perfect.
ActionCue has made a difference in many ways. We see more information than we did before implementing the solution, and it goes to the people who need to see it. We can track things better because ActionCue shows what to look for, and we have improved incident reporting as a result. We are able to generate the state-required reports directly from ActionCue, which is a huge time savings.
ActionCue saves time in many ways. Everything is in real time, so I can input data and tabulate numbers as I go. I can track and trend data at any time—no need to wait till the end of the month for reports. Potential issues show up right away, which allows us to immediately set an action plan to make the right correction. And the information is transparent for everyone, so we can collaborate more quickly and more effectively.
Finally, a system that puts hospital risk, quality and performance data to good use! I had the pleasure of the ActionCue Clinical Intelligence system while I was at Red River Hospital. I thought it was very well designed and VERY user friendly. In a word, AWESOME!!! I’d personally like to thank you for developing a system that puts data to good practical use, and keeps hospitals in a continual state of improvement. That's the foundation of our survey process.
The ActionCue Clinical Intelligence software put Red River Regional Hospital ahead of the curve.
Thank you for such a great training! The ease of the system and all “the work” it does for you is just amazing. I look forward to getting the rest of the leadership team trained.
For the first time since we started with ActionCue, our “cue” is caught up, with only mid to late August reports showing up!! Thanks so much for your work in cleaning this up. A special thanks to Billie Anne and her staff who dug in and pushed some through to expedite our process! Please keep it up so that we can generate accurate and timely reports… but celebrate our success now! Thanks again!
Your Support staff are doing a great job! Their follow up is quick and thorough and I appreciate having a 2nd set of eyes on my data to ensure everything has been entered correctly!