Category Archives for Press Releases

Performance Improvement in Healthcare White Paper Released By Prista Corporation

Performance Improvement: The Hidden Link to Creating a Culture of Clinical Performance” is available now for download from

[Austin, Texas]

Healthcare providers are focused on delivering care. That means always seeking better ways to improve patient outcomes, make reporting easier, and meet financial goals. It’s a big job that never ends. That’s why  Prista Corporation Chief Mission Officer Billie Anne Schoppman and Prista’s President Don Jarrell have co-authored a white paper aimed at helping healthcare executives and others in leadership positions develop a performance improvement focused culture of quality.

The paper sets out a powerful, results-based definition of clinical performance, then moves on to the “hidden link” in creating a Culture of Clinical Performance, including six key elements in creating a performance culture and how the right technology can support performance improvement. The white paper is available for download at

After reading the report, healthcare professionals in leadership roles will be better equipped to inspire and motivate their teams toward developing a true culture of quality and performance improvement that leads to better patient outcomes and improved financial performance. “After all, we didn’t get into this profession to enter data and generate reports. We want to deliver real improvement in patient’s lives,” said Billie Anne Schoppman, Prista’s Chief Mission Officer.

“Managing quality and risk and complying with reporting demand are only two legs of a three-legged stool,” said Don Jarrell, Prista’s President. “The “third leg” is a culture of clinical performance improvement. Without this, although a team might be well within compliance requirements, they are likely not delivering to their full potential and truly achieving performance improvement,” he continued.

Prista’s flagship product, ActionCue Clinical Intelligence (ActionCue CI), is transforming the way hospitals manage incident reporting, risk/quality management and performance improvement. No other software solution addresses all three functions in a single, integrated workflow. Billie Anne Schoppman, has over 35 years of experience in healthcare leadership roles, including patient quality and performance improvement in clinical settings. Don Jarrell has over 35 years of experience in product management and software design for healthcare and telecom industries.

Prista regularly publishes content on their website in the form of blog articles and downloadable white papers. In addition, Prista sends a monthly “quick read” digest of industry items of interest. White papers may be downloaded from the Prista website, and the site also contains a subscription form to get the monthly digest.

About Prista Corporation: Prista’s mission is to help healthcare providers create and sustain a “Culture of Quality” in their organizations. In other words, an environment that drives continuous performance improvement in patient care and safety. Prista does this by developing innovative, intuitive, easy-to-use software that goes beyond traditional reporting to provide actionable insights in real-time. With Prista’s ActionCue CI platform, information is more readily available, more meaningful, and more actionably insightful for healthcare executives, managers, and clinical staff.

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Prista Adds Healthcare Leader Keith Thurgood to Board of Directors

AUSTIN, Texas, November 14, 2017 – Prista Corporation announces the addition of Keith Thurgood, Ph.D., to its Board of Directors, further demonstrating the company’s commitment to improving patient care quality and safety through strategic innovation and leadership.

“This was an easy decision to make, given the strong leadership team already in place and the momentum that Prista has in the marketplace as a technology leader,” said Thurgood.

Thurgood, a Clinical Professor of Healthcare Leadership and Management at the University of Texas at Dallas, brings a unique perspective on healthcare, operations management and leadership, having served in senior level leadership positions at both for-profit and not-for-profit organizations, including the US Army where he served in the Secretary of the Army’s office of Business Transformation and retired as a 2-star General.

In addition to his responsibilities at UT Dallas, Dr. Thurgood is a faculty member and senior advisor for the Thayer Leader Development Group (West Point, New York), and is a managing partner with Pioneer Partnership Development Group.

Thurgood’s arrival coincides with an expansion and re-positioning of Prista’s ActionCue® Clinical Intelligence product to address the deepest, most strategic and most challenging needs of healthcare executives, such as those Keith teaches. Prista’s plan for its ActionCue platform as an innovative, integrated and balanced view of both clinical and financial performance in hospitals is to provide a better source of executive management insight than any other product on the market.

“Prista is uniquely positioned to drive sustainable quality, safety and performance improvements,” Thurgood said. “By leveraging the functionality of an integrated platform like ActionCue, patient safety events are reduced, quality improves, and the performance curve accelerates.”

The newest member of Prista’s Board of Directors, Thurgood joins board members David Conejo, CEO of Rehoboth McKinley Christian Health Care Services, and Dennis Cagan, a recognized authority on corporate governance. He is also welcomed by Prista’s founders Don Jarrell and Billie Anne Schoppman.

“Keith has incredible insights and standing regarding leadership in the healthcare industry,” said Jarrell, CEO of Prista. “He will be extremely valuable to Prista in both direction-setting and substance as we continue to bring key strategic innovation to the management of clinical and financial performance for all sectors of healthcare delivery.”

About Prista

Prista provides the ActionCue® Clinical Intelligence online application, an innovative platform integrating Quality Management, Event Reporting and Investigation, and Performance Improvement functionality. Beyond a dashboard or reporting tool, ActionCue provides a complete work environment for staff, management and executives to obtain immediate insights into all clinical issues and what is being done to improve them, and to own and drive the improvement-centered quality-safety process as never before.

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Alliance with CIHQ

Prista Corporation and the Center for Improvement in Healthcare Quality (CIHQ) Collaborate to Enhance Patient Safety


About the Collaboration

Prista and CIHQ are driving for the same goal – to radically improve the effectiveness and efficiency of quality-safety* efforts in healthcare delivery organizations. While the organizations differ in services and approach, their philosophies related to providing education, resources and tools to the healthcare community are well aligned.

Through a variety of communication vehicles, CIHQ provides education, shares perspectives on patient safety and compliance, and presents available resources and tools. Through its ActionCue Clinical Intelligence online application, Prista enables subscribers to significantly reduce and streamline the mechanics and manual data manipulation of the improvement processes for quality-safety.

Billie Anne Schoppman, Chief Mission Officer at Prista reflects “CIHQ is innovative, nimble and responsive just like Prista and makes a great partner to really help care providers break through some stasis and inertia to put best practices to work and drive quality and safety improvement like never before – effectively, efficiently and consistently.”

Rick Curtis, Chief Executive Officer of CIHQ, explains his perspective; “We’re excited to partner with Prista. Both our organizations share a common Mission and purpose. Our partnership will enable Prista clients to access our vast array of web-based support services, and our clients will benefit from access to Prista’s innovative quality and patient safety management platform. It’s not just a win/win for both companies, it’s a win/win for our respective clients.”

Be on the lookout for lots of content and opportunities to participate in demonstrations to learn how Prista’s ActionCue platform and CIHQ’s  education, advice and content go hand-in-hand to advance our joint subscribers and members to the forefront of America’s healthcare organizations.

* – Quality-safety reflects Prista’s position that care quality and safety for patients are inseparable and should naturally be addressed together in an integrated improvement–centered management process.


Center for Improvement of Healthcare Quality

About CIHQ

The Center for Improvement in Healthcare Quality (CIHQ) is a membership-based organization comprised of over 300 acute care and critical access hospitals across the United States. Member organizations enjoy a comprehensive program of web-based and other support services designed to help them be successful in their accreditation and certification compliance efforts. CIHQ is also recognized as a deeming-authority by CMS for acute care and long-term acute care hospitals.

Learn more about ARS



About Prista

Prista provides the ActionCue® Clinical Intelligence online application, a very innovative platform integrating Quality Management, Event Reporting and Investigation, and Performance Improvement functionality. Beyond a dashboard or reporting tool, ActionCue provides a complete work environment for staff, management and executives to obtain immediate insights into all clinical issues and what is being done to improve them, to own and drive the improvement-centered quality-safety process as never before.

Learn more about ActionCue

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Prista Corporation and HCXperience, Inc. Announce Integration and Distribution Partnership

Austin, Texas — Prista Corporation, developer of the ActionCue Clinical Intelligence platform, and HCXperience, Inc., makers of patient satisfaction/experience software announced this week a partnering of technologies. A move which will, for the first time, allow healthcare organizations to have complete control of their patient care and patient experience information — combining Risk/Quality Management and Performance Improvement functions with patient satisfaction survey information into one easy-to-use software platform.

The planned partnership will integrate HCXperience’s technology, an online survey platform with a wide variety of predefined healthcare-related question sets, such as the several CAHPS (Consumer Assessment of Healthcare Providers) surveys, and also supports the client’s development of custom surveys covering broader patient and family satisfaction metrics, as well as surveys of employees or other groups, into Prista’s ActionCue Clinical Intelligence application, an industry-leading healthcare risk and quality management software

The resulting technology will be marketed and sold by Prista as ActionCue® Survey Node powered by HCXperience, a collaborative platform for whole-organization management, outstanding data presentation, detailed patient satisfaction/experience survey information and ease-of-use, to support the development of a culture of quality in healthcare organizations.

Both Prista and HCXperience feel the partnership will be invaluable to the healthcare industry highlighting the power and ease of use of HCXperience’s technology, which parallels the design of ActionCue Clinical Intelligence, and furthering the vision of ActionCue’s central role of clinical performance reporting and improvement management for executives, managers and the clinical staff of hospitals of all types — opening the door for tremendous improvements in overall healthcare quality across the country.


About Prista Corporation. Prista Corporation is an Austin-based company, providing the SaaS-model, online integrated Risk Management application, ActionCue Clinical Intelligence, currently in use in over 140 facilities in 24 states across the US. For additional information, please visit .

Media Contact: Don Jarrell,

About HCXperience Inc. HCXperience Inc. is a Pennsylvania based company that provides electronic survey and questionnaire solutions to the healthcare market. Our application HCXP collects and analyzes, as well as provides instant reporting on benchmarked data from satisfaction experience surveys and rounding questionnaires. We are accredited by the national Green Business Bureau and are committed to relevance, accuracy, effectiveness and security of patient data. Additional information can be found at

Media Contact: Wayne Kelly,

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What is an ‘Operative Culture’, and are you missing out by not having one?

Prista’s own Don Jarrell and Jake Redden will be answering this question while speaking at this year’s ASHRM Academy in Tampa, Florida.


microphone-stand-at-a-healthcare-quality-improvement-conferenceThe talk, titled New Results From New Thinking: An Operative Culture of Safety & Quality, will take place during lunch on April 13, and offers insight to Risk/Quality Managers into the most common mistakes hospitals make — with regards to their Risk, Quality and Performance Improvement programs — and how to connect them in order to effect a dramatic change for the better.


Between them, Jarrell and Redden have over 50 years of experience providing technology and strategy solutions for the healthcare industry, and know very well what works… and what doesn’t.


“So many hospitals are caught in the trap of ‘doing business as always’ and never get to experience real change.” Says Jarrell. “What they almost always lack is a system which connects the Risk, Quality and Performance Improvement functions within their organization.”


Prista’s solution to this problem was the development of the ActionCue Clinical Intelligence software and their very passionate customer support personnel.


“I will be discussing this in more depth at the ASHRM Academy.” Says Redden. “But, the secret real to a successful RM/QI and PI program is more than simply a piece of fancy software. It has to be an organizational way of life, a ‘culture of quality’ within the hospital. This is the strength of ActionCue over other systems, it was built on the principle that it takes the entire organization, working in a collaborative way, to substantially improve not only quality and patient safety, but also see incredible financial benefits for the hospital as well.”


Though the talk is geared toward those Risk and Quality Managers looking for inspiration on how to improve their facilities, all are welcome and are likely to come away with a fresh perspective on hospital quality and safety.


For more information on how to attend, contact us at 512-266-7126 or email

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