All posts by Faris Islam

Idaho Hospital Association Logo

Prista Corporation and Idaho Hospital Association Partner to Promote Advanced Clinical Intelligence Software in Idaho

Idaho Hospital Association logoPrista partners with the Idaho Hospital Association to promote ActionCue CI, a platform for healthcare quality-safety and performance improvement.

[Austin, Texas]

Prista Corporation, an industry leader in clinical intelligence software for healthcare quality-safety and performance improvement, is proud to announce their latest partnership – that of the Idaho Hospital Association.

“Over the past 14 years, Prista has successfully deployed ActionCue Clinical Intelligence to many hospitals in 33 states – including several in Idaho. Gaining this important endorsement from IHA further validates the key role ActionCue CI plays in facilitating continuous performance improvement in patient care and safety by providing actionable insights in real-time to healthcare leaders and their staffs. We look forward to working with IHA members to bring ActionCue CI to bear on solving their challenges,” said Don Jarrell, President of Prista Corporation.

“IHA is pleased to welcome Prista Corporation as a valued Partner,” said Tim Powers, Spokesperson for the Idaho Hospital Association and Executive Director of Healthcare Business Ventures, Inc. Mr. Powers continued, “This partnership recognizes that ActionCue Clinical Intelligence by Prista can assist our IHA member hospitals in achieving their goals while adhering to excellent standards. We are excited to see how ActionCue CI can help meet some of our member hospitals’ greatest challenges.”

About Prista Corporation: Prista’s mission is to help healthcare providers improve performance, both clinically and financially, while creating and sustaining a “Culture of Quality” in their organizations. In other words, Prista helps to facilitate an environment that drives continuous performance improvement in patient care and safety. Prista does this by developing innovative, intuitive, easy-to-use software that goes beyond traditional reporting to provide actionable insights in real-time. With Prista’s ActionCue Clinical Intelligence platform, information is more readily available, more meaningful, and more actionably insightful for healthcare executives, managers, and clinical staff.

About IHA: Since 1933, IHA has been providing voice, value, and visibility for Idaho’s community hospitals. A statewide, nonprofit association, IHA brings hospital and healthcare leaders together in pursuit of quality healthcare across Idaho. IHA strives to offer members valued resources and services in many areas, including: federal and state policy development and advocacy; quality and patient safety; data analytics; and workforce development. For more information, visit teamiha.org.

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Why the Healthcare Quadruple Aim Hasn’t (Yet) Hit the Bullseye

In 2014, the Triple Aim proposed by IHI in 2007 became the Quadruple Aim. This transition occurred because the objectives of the Triple Aim – better patient experiences, better population health, and lower costs – had been pursued mainly with what may have been an ill-conceived and dangerous assumption. Specifically, the dedication of clinicians and providers was assumed to be an inexhaustible resource of human initiative, technical expertise, and plain old labor.

This assumption was dangerous because significant driving forces in healthcare, such as administrators, investors, regulators, and vendors within the industry, held this assumption to be true. This view led to initiatives, compliance requirements, and work demands that frequently did not align strongly with those dedicated healthcare professionals’ motivations and goals yet asked more and more of them.

Finally, healthcare team well-being was added to create the vital concept of the Quadruple Aim. How much progress has been made in the eight years since?

Many have reported real progress on parts of the Quadruple Aim. Still, several things stand out. First, gains in one of the Aims sometimes come at a cost, even to the point of backsliding, in others. If the true goal is to optimize for all four Aims, why is this acceptable? Second, some efforts become parochial and limited in focus as though they are driven by more competitive or “better” thinking than the unified way of thinking that is required to serve the four aims. Third, some analysts consider operational efficiency a frequent enabler of competing goals, but honestly, efficiency has never been a core strength or serious pursuit in healthcare. While efficiency is usually the key to serving these competing goals, it may address the fourth Aim, the team’s well-being, the most. And that is why it becomes such a breakthrough for the Quadruple Aim because, with significant weakness in the fourth Aim, the other three are rarely, if ever, met.

Here is a simple but essential chain of thought. Performance Improvement, as the critical path toward the Quadruple Aim, needs to be deftly integrated into all the processes used to manage clinical care. Endless speeches, white papers, classes, and slogans are not enough to accomplish this. Instead, genuinely re-engineering the workflows and tools used is required. Contrary to this requirement, the typical approach to PI is to approach it as a distinct function governed by conceptual methodologies, which are only blueprints for manual human work. Any means of technical facilitation is usually homegrown, lacking standardization and any real efficiency, and so are pinpoint solutions serving only separate tasks in the process chain without real integration or collective advantage. In Enhancing healthcare efficiency to achieve the Quadruple Aim: an exploratory study published in BMC Research Notes, Bengt B. Arnetz et al. said, “To our knowledge, no previous intervention has primarily targeted efficiency for quality improvement.”

An advanced PI software workbench designed with the real goals in mind, not just the separate objectives’ tasks, and strong UI/UX (user interface and user experience) that is directly connected to the processes for tracking, analyzing, and investigating quality metrics and safety event reports, represents a significant and vital innovation that can have tremendous impacts on efficiency for the overall effort. It is certainly worth an exploratory look and, frankly, serious consideration, but many will not take that next step because it is very different from what they have “always done.” So maybe it’s time for a real break out to get to the Quadruple Aim.

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ActionCue CI Solution CIHQ Affiliate logo

CIHQ Interviews Prista Founders

Prista's Founders, Don Jarrell and Billie Anne Schoppman were interviewed recently by Michelle Shaffer, Director of Business/Program Development at the Center for Improvement in Healthcare Quality (CIHQ).

Interview topics range from Don and Billie Anne's background, how they teamed up to create Prista's innovative product, ActionCue Clinical Intelligence, what makes ActionCue CI different, and how hospitals and facilities have benefitted through their 11 years in business.

CIHQ is a membership-based organization comprised primarily of acute care and critical access hospitals whose mission is to create a regulatory environment that enables healthcare organizations to effectively deliver safe, quality patient care. CIHQ is a CMS-Approved Accrediting Organization.

Prista is proud to be a CIHQ Partner.

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Prista Corporation’s ActionCue® Clinical Intelligence is a new Endorsed Partner by Texas’s TORCH Management Services, Inc. (TMSI)

 

TMSI EndorsedPrista Corporation, maker of ActionCue® Clinical Intelligence, a software platform for healthcare quality-safety and performance improvement is now an Endorsed Partner of TMSI, a wholly-owned subsidiary of the Texas Organization of Rural and Community Hospitals (TORCH).

Prista Corporation, an industry leader in clinical intelligence software for healthcare quality-safety and performance improvement, is proud to announce their latest endorsement – that of TORCH Management Services, Inc.

“Over the past 12 years, Prista has successfully deployed ActionCue CI to many hospitals in 33 states – including 25 in Texas alone. Gaining this important endorsement from TMSI further validates the key role ActionCue CI plays in facilitating continuous performance improvement in patient care and safety by providing actionable insights in real-time to healthcare leaders and their staffs. We look forward to working with TMSI/TORCH members to bring ActionCue CI to bear on solving their challenges,” said Don Jarrell, President of Prista Corporation.

“TMSI is pleased to welcome Prista Corporation as an Endorsed Partner,” said Vicki Pascasio, FACHE, President of TMSI.  Ms. Pascasio continued, “This endorsement recognizes that Prista’s ActionCue CI platform can assist our TORCH member hospitals in achieving their goals while adhering to excellent standards.  Like all our Endorsed Partners, Prista has gone through a thorough vetting process.”

About Prista Corporation: Prista’s mission is to help healthcare providers create and sustain a “Culture of Quality” in their organizations. In other words, an environment that drives continuous performance improvement in patient care and safety. Prista does this by developing innovative, intuitive, easy-to-use software that goes beyond traditional reporting to provide actionable insights in real-time. With Prista’s ActionCue CI platform, information is more readily available, more meaningful, and more actionably insightful for healthcare executives, managers, and clinical staff.

About TMSI: TORCH Management Services, Inc. is a subsidiary of the Texas Organization of Rural & Community Hospitals (TORCH) created for the purpose of having an organization that could engage with services on behalf of the TORCH membership.  TMSI provides value-added services to rural healthcare organizations, thereby enhancing their opportunities for success.

About TORCH: The Texas Organization of Rural and Community Hospitals envisions rural Texas as having access to the highest quality health care.  To accomplish this, TORCH’s mission is to be the voice and principal advocate for rural and community hospitals in Texas and to provide leadership in addressing the special needs and issues of these hospitals. For more information, visit torchnet.org.

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Leadership Contest, Culture and collaboration.

Leadership is Personal – Innovating Improvements is a Team Effort

In his recent article “Leadership is Personal” published on LinkedIn’s Pulse, Keith Thurgood (also a member of Prista’s Board of Directors) notes that, “Despite spending billions on leadership development programs, [these programs] have not achieved their intended outcomes.”

Keith then goes on to say that “leadership is really about influence” and “Leaders understand that context, culture and collaboration matter when it comes to influence.” He then discusses the importance of self-awareness and how effective leaders must work on their personal development from the inside-out.

I always appreciate Keith’s insights, and reflecting on his article took me through ‘leadership’ as a thought exercise and into leadership as a learned set of behaviors – leadership becomes a habit, if you will. Some might call this ‘second nature’ because effective leaders make it appear so natural, but that’s not right, either.

By its very nature, leadership is not a solo practice. If leadership skills are not embodied in certain key collaborative work practices, their effectiveness will fade over time. What are those key collaborative practices, and how can they be facilitated?

At Prista, our experience with clients has made it very clear that the ongoing information work regarding the primary purposes and functions of an organization needs to directly serve the leadership function of that organization. This means the information work needs to deliver leveraged, actionable insights to leaders, not mass data, and these insights need to come from the work process itself, not from quarterly reports.

Leaders give direction and feedback that must be communicated directly and used in the collaborative process, not watered-down nor delayed by coming through side-channel briefings or bulletins. When this happens, real-time accountability becomes “built-in” to the way teams operate.

To be effective and efficient, the flow of information needs to leverage Information Technology and not be a massive human effort. Speaking of Healthcare IT design, Ted Melnick, Director of the Yale Clinical Informatics Fellowship, advised “Relentlessly question why things are done a certain way to ensure health IT doesn't get stuck in a cycle of ‘we do it this way because that’s how we've always done it.’”

Chris Coburn, Chief Innovation Officer at Mass General Brigham (Boston) had this to say about innovation: “Know your organization. Its people and culture will be the source, enablers and, at times, obstacles to innovation.” Leadership is personal, but leading requires a team and being an effective leader involves enabling the team’s success and removing obstacles.

In speaking about innovation teams at Houston Methodist, Michelle Stansbury, VP of Information Technology, takes steps to “ensure that we are focused on the right problems and we can quickly operationalize the transformational solutions.” That’s the key – it’s not information for information sake, or work for work sake, but rather developing solutions that lead to positive changes.

In other words, demanding, seeking and choosing fundamentally innovative design in the tools that equip the business is required, but so is end-user buy-in and participation. When this all comes together, leaders' relationship with information and its use in the organization changes dramatically to the benefit of all.


Prista’s ActionCue CI is an innovative, intuitive, easy-to-use platform that goes beyond traditional reporting to provide actionable insights in real-time. With ActionCue CI, information is more readily available, more meaningful, and more actionably insightful for healthcare executives, managers, and clinical staff. Contact us today if you’d like to learn more.

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