A recent article in Hospital Dive “Hospital CEO turnover: A symptom of a greater sickness?“, touched on some real problems that are actually somewhat peripheral to the CEO’s core functioning – including pressure from investors and payors and the general and historical challenges in IT for healthcare.
Obviously the most proximate and impactful measure of a CEO’s success is institutional financial success. However, that is merely the scoreboard for the functional and operational success of what hospitals and other healthcare delivery organizations do — deliver healthcare. Patient care quality is inescapably foundational to the operational and financial goals of any CEO of a healthcare delivery organization (HCDO). More and more, regulations, practices and thinking in healthcare are holding CEOs directly responsible for patient care quality. It is no longer sufficient to simply meet the mandates of external reporting, as delegated to mid-management specialists. As almost all other industries have embraced, hospital CEOs are needing to stay on top of “the numbers” or metrics of functional performance — preferably in, or near, real-time. This is the only way for a hospital CEO to not only drive patient care improvement but demonstrate her/his effectiveness at doing so.
The age-old methods and practices for managing Quality — largely paper, Excel spreadsheets or rudimentary systems for boffins and data analysts — simply do not cut it for regular use by CEOs. Queries, jotted notes, desktop calculations and raw data are not actionable or useful items alone. What the CEO needs is INSIGHT.
Insight (the highest order of the evolution of information) informs someone what he or she needs to do. Simply passing responsibility for all of the queries, data manipulation, filtering and analysis off to subordinates fails to solve the real issue of involving the CEO in the work of driving improvement. Advanced techniques in business intelligence, or BI, as used in other industries, include normalizing, compounding and distilling a lot of data into critical insights that a CEO can internalize in 10 minutes instead of four mind-numbing hours in a governing board meeting. When a platform can do that, and be used by executives and clinical managers, the organization gains a whole new paradigm for managing clinical care quality which coalesces into a “culture of quality” that has staying power.
It was for this purpose that ActionCue Clinical Intelligence was created, and is steadily evolving. We at Prista call the ability of the CEO, with the use of the ActionCue platform, to find out in 10 minutes exactly where performance issues exist within the entire clinical operation and what the organization is doing to correct them, the Fast Path to Insight™.
To learn how you can gain meaningful insight and quickly begin to improve your patient care, call today to request a short demonstration and find out how the ActionCue Clinical Intelligence software will work for you and your organization.