A recent article in Hospital Dive “Hospital CEO turnover: A symptom of a greater sickness?“, touched on some real problems that are actually somewhat peripheral to the CEO’s core functioning – including pressure from investors and payors and the general and historical challenges in IT for healthcare.
Obviously the most proximate and impactful measure of a CEO’s success is institutional financial success. However, that is merely the scoreboard for the functional and operational success of what hospitals and other healthcare delivery organizations do — deliver healthcare. Patient care quality is inescapably foundational to the operational and financial goals of any CEO of a healthcare delivery organization (HCDO). More and more, regulations, practices and thinking in healthcare are holding CEOs directly responsible for patient care quality. It is no longer sufficient to simply meet the mandates of external reporting, as delegated to mid-management specialists. As almost all other industries have embraced, hospital CEOs are needing to stay on top of “the numbers” or metrics of functional performance — preferably in, or near, real-time. This is the only way for a hospital CEO to not only drive patient care improvement but demonstrate her/his effectiveness at doing so.
The age-old methods and practices for managing Quality — largely paper, Excel spreadsheets or rudimentary systems for boffins and data analysts — simply do not cut it for regular use by CEOs. Queries, jotted notes, desktop calculations and raw data are not actionable or useful items alone. What the CEO needs is INSIGHT.
Insight (the highest order of the evolution of information) informs someone what he or she needs to do. Simply passing responsibility for all of the queries, data manipulation, filtering and analysis off to subordinates fails to solve the real issue of involving the CEO in the work of driving improvement. Advanced techniques in business intelligence, or BI, as used in other industries, include normalizing, compounding and distilling a lot of data into critical insights that a CEO can internalize in 10 minutes instead of four mind-numbing hours in a governing board meeting. When a platform can do that, and be used by executives and clinical managers, the organization gains a whole new paradigm for managing clinical care quality which coalesces into a “culture of quality” that has staying power.
It was for this purpose that ActionCue Clinical Intelligence was created, and is steadily evolving. We at Prista call the ability of the CEO, with the use of the ActionCue platform, to find out in 10 minutes exactly where performance issues exist within the entire clinical operation and what the organization is doing to correct them, the Fast Path to Insight™.
To learn how you can gain meaningful insight and quickly begin to improve your patient care, call today to request a short demonstration and find out how the ActionCue Clinical Intelligence software will work for you and your organization.
We had a terrific time at last year’s conference, and are excited to be attending and participating as an exhibitor again. It’s already shaping up to be a great gathering, with over 370 healthcare professionals from across Nebraska coming to learn and network. Be sure to RSVP today to get event updates.
Prista Corporation’s ActionCue® Clinical Intelligence application receiving key update
Austin, Texas – Prista Corporation announced today plans to expand the features of their online application, ActionCue® Clinical Intelligence, to include Common Format report functionality — satisfying AHRQ Common Format report requirements. This addition extends the scope of coverage of the ActionCue platform integrating Quality Management, Risk Management and Performance Improvement.
The upcoming release, which is planned for early- to mid-summer, continues the company’s commitment to providing unparalleled assistance to hospitals, ambulatory surgical centers (ASCs) and post-acute facilities to improve patient care quality and safety.
“We carefully considered how to best serve clients’ external reporting needs on adverse incident reports to Patient Safety Organizations and onward to various Federal agencies,” said Don Jarrell, EVP of Product and Technical Operations & co-founder of Prista. “It is extremely important to us that we continue to add to the value of the ActionCue application, while maintaining its already high standards for delivering clinical insight in a way that is clear and easy to use.”
The ActionCue application’s ability to provide AHRQ Common Format reports, in either encrypted PDF or direct online transfers, will apply to any Patient Safety Organization (PSO) or recipient the ActionCue subscriber chooses. “Subscribers already have unparalleled flexibility in creating customized reports for internal and external stakeholders,” said Mark Smith, CEO. “With this new functionality, the ActionCue application will be able to maintain its ease of use and productivity, while allowing for reporting that fully complies with the AHRQ requirements with no additional effort for users — it’s really powerful.”
“Since its founding in 2009, Prista has been committed to delivering the best insight into the healthcare and quality operational environment and best practices in information processing through ActionCue Clinical Intelligence,” continued Smith. “With a 100% customer retention rate so far, we think we are on the right path.”
When asked if Prista would be operating as a Patient Safety Organization, Prista’s Don Jarrell said, “No. We have no interest in functioning as a PSO. I believe it could complicate the relationships with our subscribers. What we want to continue doing is to provide hospitals with the best, state-of-the-art tools possible to help them increase their patient safety and care.”