As we prepare to celebrate National Nurses Week during the Covid-19 pandemic, it’s difficult to find words that adequately express the thanks and gratitude that each of us feels for America’s brave, dedicated, and heroic nurses during this crisis. And the truth is that even a week of honoring our nurses simply doesn’t cut it, because they deserve our respect, thanks, and admiration every day of the year.
For many folks, it’s hard to understand why anyone would want to work in such a physically and emotionally demanding profession, but the truth is that many nurses don’t think of it as a profession, but rather as a calling. That was certainly the case for Florence Nightingale, the British nurse whose experiences on the frontlines and advocacy work back home helped reform medical care and established nursing as an essential position in society.
Each year, National Nurses Week begins on May 6th to celebrate America’s nursing professionals and concludes on May 12th–a date that was symbolically chosen because it is also Florence Nightingale’s birthdate. To celebrate the 200th anniversary of Nightingale’s birth, the World Health Organization declared 2020 the year of the nurse, which is especially appropriate in this time of global health crisis.
While supportive care roles have always existed in some form throughout recorded history, nursing as we know it today only came into existence in the second half of the 19th century, as Nightingale and others began to recognize the dire need for skilled healthcare providers, both on the war front and at home.
Nightingale, who cared for wounded British soldiers during the Crimean War, witnessed firsthand the pain and suffering her patients experienced due to a lack of proper medical care and trained nurses. Upon returning to Britain, Nightingale embarked on a campaign of reform, publishing training manuals for nurses and advocating for the establishment of nursing schools and standardized care. In 1860, Nightingale and a group of influential benefactors established a nursing school at St. Thomas’ Hospital, where they began training future generations of nurses to implement their vision of increased care, better patient outcomes, and less global suffering.
Through tireless advocacy work, Nightingale and her supporters revolutionized nursing and helped establish the modern system of care. Politicians and citizens alike began to see that nurses are essential to a functional healthcare system. Working in warzones, hospitals, rural clinics, and family offices around the world, nurses provide critically needed care to patients day in and day out.
Today, Covid-19 provides a somber reminder of how crucial nurses and other frontline workers really are.
During the Covid-19 Pandemic, there are many ways that you can show your support–not only during National Nurses Week but also year-round.
Today, nurses and other healthcare workers are more united than ever in the face of Covid-19. Simply put, never in our lifetime has there been a greater unified effort to confront an illness on frontlines around the world. Together, let’s thank our nursing professionals and continue the crucial advocacy work needed to ensure that our frontline workers have the resources they need to stay safe.
Dr. Ragusa brings over 15 years of experience in leadership and executive management to Prista’s growth, business development, and strategy[Austin, Texas]
Prista Corporation, an industry leader in clinical intelligence software for healthcare quality-safety improvement, is proud to announce that Peter Ragusa, MD, MPH has joined the executive team as Chief Medical Officer and Chief Operating Officer.
“Prista is innovating around patient safety and quality and performance improvement, they have a great product and a great team, and I am very excited to be joining them in their mission to lower costs while improving the quality and safety of care that patients receive,” said Dr. Ragusa.
Dr. Ragusa has over 15 years of experience and expertise in healthcare, executive leadership and strategic planning, building and leading multidisciplinary, high-impact teams, full-cycle product development, federal, state, and local regulatory compliance, facilitating corporate partnerships, successful fundraising, and developing intellectual property.
Prior to joining Prista, Dr. Ragusa was the co-founder and CEO of Better Day™ Health, a clinical documentation automation company. He also held positions at the American Medical Association (AMA) and the National Board of Medical Examiners (NBME). Dr. Ragusa is a graduate of Louisiana State University, the University of Minnesota Medical School, and the Yale University School of Public Health.
“Prista is poised for growth, and we will be pursuing an aggressive growth strategy as we come into the new year,” said Dr. Ragusa. As CMO/COO, Dr. Ragusa’s influence will also include other key areas such as cultivating strategic relationships and leading business development.
Don Jarrell, Prista’s President said, “We’re really excited to be bringing Peter on-board as our Chief Medical Officer because he is exactly the right person at the right time to help bring our growth plans for 2020 and beyond to fruition. Peter’s strong experience as a successful founder and CEO of a clinical documentation software company and his business instincts, perspectives, and initiative blend perfectly with the rest of Prista’s Executive Team. This will allow us to rapidly accomplish sales growth, recognition in the marketplace and key relationships with marketing and technology partners.”
About Prista Corporation: Prista’s mission is to help healthcare providers improve performance, both clinically and financially, while creating and sustaining a “Culture of Quality” in their organizations. In other words, Prista helps to facilitate an environment that drives continuous performance improvement in patient care and safety. Prista does this by developing innovative, intuitive, easy-to-use software that goes beyond traditional reporting to provide actionable insights in real-time. Prista’s ActionCue CI platform makes information more readily available, more meaningful, and more actionably insightful for healthcare executives, managers, and clinical staff.
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A recent article in Medical Economics, “The Promise of Next Generation EHRs” was an interesting read. It got me thinking, and there were a few parts of the article that left me uneasy, given the challenges in healthcare today.
First, the article cited reports that point to software as the primary administrative burden to physicians’ productivity. The article notes that inefficiencies in software lead to click fatigue and multitasking, which ultimately lead to mistakes.
Indeed, mistakes are very serious problems in healthcare. However, it’s not only physicians who suffer from inadequate software - nurses, clinicians and a host of administrative staff are spending most of their day using various software systems and applications.
Second, and perhaps more importantly, while stressing the need for flexibility and usability in information technology for healthcare orgs, the author specifically advocates that the best software is “designed by clinicians”. Ironically, this “designed by clinicians” paradigm is a major contributor to the dissatisfaction many users have with healthcare software products – including EHRs.
Of course, healthcare application vendors would be silly not to include significant input from current and former clinicians. Clinicians’ hands-on experience is invaluable to clinical in the form of environmental background, workflows, user scenarios, use cases, specific requirements and other types of content.
The much greater concern over healthcare institutions jumping onto the “designed by clinicians” bandwagon is that it quickly leads to the idea that software must be designed, not by just any clinicians, but by their own in-house team of clinicians.
Thus, when considering new software products, healthcare leaders are quick to ask the vendor, “Can we customize it?” (meaning a unique instance of a product, custom-developed for an organization) before they have seen much of the existing product. That question is where the real trouble begins. It is far from the end of the story, however.
Improving software in healthcare is a noble - and very necessary – goal. But when the rubber meets the road, software designed exclusively by clinicians leads to three major pain points that are already widespread in healthcare organizations.
The best software vendors use highly trained with a wide breadth of expertise in fields like information engineering, perceptive science, psychology, user interface (UI) and user experience (UX), for starters.
It takes all these skills and more to shape an optimal UX for a software product. Unfortunately, not every software developer is also gifted with design skills. Similarly, clinicians are untrained in the various disciplines of UX employed by a design expert during the product development process. As end-users, clinicians are often better at describing the problem rather then envisioning “clean slate” solutions that could drive the desired results.
In other words, both sides may be operating outside their area of expertise. Thus, having clinicians tell programmers what they want can lead to problems such as:
To avoid this scenario, I feel that the best outcomes result from software designed not by, but with clinicians at multiple points during the design, development and maintenance phases of the software lifecycle.
In recent years, custom development of healthcare management platforms has become ever more common. Vendors are eager to offer customization because they can charge more for the end product, while simply passing on the additional development costs directly to the customer. For some, in fact, it’s become a major part of their business model.
The more vendors provide custom development, the more customers ask for it, and so begins a vicious cycle. But the ugly truth is, while custom development or “customization” of healthcare IT products is lucrative for the manufacturer, it doesn’t necessarily benefit the customer. Much of customization work amounts to simple personal preferences which have no effect on patient care outcomes. Custom-developed products
One of the most important skills professional software designers have is the applied fundamental of design thinking. Design thinking uses a set of defined principles and constructs, combined with a very intentional process, to realize a desirable end product. Design thinking helps product designers fight the (very human) urge to “go with what you know”.
Most of us, when asked how a new system or product should look or work, will describe something very much like what we have used in the past – regardless of how well that product met our needs. People tend to lean on familiarity (often without even realizing it) which results in a “that’s the way we’ve always done it” attitude. It is this attitude that holds back much-needed progress in hospitals, clinics, and other healthcare organizations.
The unintended consequences of this perpetual cycle are:
After a few years and many thousands of dollars, too many healthcare organizations find themselves still encountering the same problems.
So what should healthcare organizations do? It will require a major attitude shift to get out of the rut that’s been dug over decades of stagnation and frustration at ineffective systems. Meaningful change requires buy-in, starting with management on down through all levels of the organization.
Here are some starting principles for effective change:
The takeaway here is that optimal product design “takes a village” – a multi-disciplinary team that includes, but is not controlled by, end users (clinicians, physicians, administrative staff).
ActionCue CI is built upon this principle. Our innovative solution was developed in partnership with clinicians, as well as highly trained UX/UI product designers, to address known problems in ways that go beyond what myopic visions of what so-called ”new” solutions can lead to. The dashboard is configurable to meet the unique needs of risk managers, clinicians, and healthcare executives while avoiding the pitfalls of full customization, resulting in a more cost-effective and intuitive product that end users love. By providing configurability without customization, ActionCue CI delivers an affordable solution that still meets specific users’ needs.
Would youlike to learn more about ActionCue CI and how it can benefit your organization?
While there, be sure to check out the “Watch It Work!” video and sign-up for brief walk-through of the platform from a Product Specialist.
Performance Improvement: The Hidden Link to Creating a Culture of Clinical Performance” is available now for download from www.PristaCorp.com[Austin, Texas]
Healthcare providers are focused on delivering care. That means always seeking better ways to improve patient outcomes, make reporting easier, and meet financial goals. It’s a big job that never ends. That’s why Prista Corporation Chief Mission Officer Billie Anne Schoppman and Prista’s President Don Jarrell have co-authored a white paper aimed at helping healthcare executives and others in leadership positions develop a performance improvement focused culture of quality.
The paper sets out a powerful, results-based definition of clinical performance, then moves on to the “hidden link” in creating a Culture of Clinical Performance, including six key elements in creating a performance culture and how the right technology can support performance improvement. The white paper is available for download at www.pristacorp.com/hidden-link.
After reading the report, healthcare professionals in leadership roles will be better equipped to inspire and motivate their teams toward developing a true culture of quality and performance improvement that leads to better patient outcomes and improved financial performance. “After all, we didn’t get into this profession to enter data and generate reports. We want to deliver real improvement in patient’s lives,” said Billie Anne Schoppman, Prista’s Chief Mission Officer.
“Managing quality and risk and complying with reporting demand are only two legs of a three-legged stool,” said Don Jarrell, Prista’s President. “The “third leg” is a culture of clinical performance improvement. Without this, although a team might be well within compliance requirements, they are likely not delivering to their full potential and truly achieving performance improvement,” he continued.
Prista’s flagship product, ActionCue Clinical Intelligence (ActionCue CI), is transforming the way hospitals manage incident reporting, risk/quality management and performance improvement. No other software solution addresses all three functions in a single, integrated workflow. Billie Anne Schoppman, has over 35 years of experience in healthcare leadership roles, including patient quality and performance improvement in clinical settings. Don Jarrell has over 35 years of experience in product management and software design for healthcare and telecom industries.
Prista regularly publishes content on their website in the form of blog articles and downloadable white papers. In addition, Prista sends a monthly “quick read” digest of industry items of interest. White papers may be downloaded from the Prista website, and the site also contains a subscription form to get the monthly digest.
About Prista Corporation: Prista’s mission is to help healthcare providers create and sustain a “Culture of Quality” in their organizations. In other words, an environment that drives continuous performance improvement in patient care and safety. Prista does this by developing innovative, intuitive, easy-to-use software that goes beyond traditional reporting to provide actionable insights in real-time. With Prista’s ActionCue CI platform, information is more readily available, more meaningful, and more actionably insightful for healthcare executives, managers, and clinical staff.
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In March 2019, a Tennessee woman filed suit against Nashville-based Vanderbilt University Medical Center, claiming surgeons operated on her wrong kidney. As a result, the patient had to have a second surgery to correct the mistake, and she now needs dialysis for life. While this case was both rare and extreme, the fact remains that damaging medical errors are quite common, yet often preventable.
The World Health Organization (WHO) says more than 1 million patients die every year from surgical complications. And, there is a 1 in 300 chance of a patient being harmed during health care.
Clearly, more should be done to improve healthcare safety and quality and reduce risks to patients. Yet to say that the challenges of healthcare risk management are complex would be an understatement. Existing processes for risk management are fragmented and lack standardization. Many healthcare providers continue to use inferior systems that fail to analyze and synthesize data in a meaningful way. And all this in a rapid-fire environment, where threats can materialize in an instant.
When viewed as an individual benchmark, medical error reports only uncover so much. For example, an incident report of the Vanderbilt case would certainly show that the wrong site was operated on. But the more important question is Why? Perhaps the surgeon had been working too many consecutive hours. Maybe there was misinformation between departments. Or maybe a critical pre-op step, such as marking the operation site on the body, was overlooked. And if it was, why?
The how and why behind an incident are the real agents of change.
Finding the root causes behind errors in patient care is critical if we hope to prevent them from happening again. In fact, the only good that can come of such mistakes is the opportunity to learn from them and make process improvements – ultimately improving the standard of care and saving lives.
Reducing errors in patient care is not about having more medical knowledge, it’s about operational performance. And a basic incident report won’t change much.
When a safety event occurs, the first step is to record the basic facts in a patient’s medical record. While this step is both necessary and required, it excludes the information that is most important for analysis, learning, and operational change in the organization.
When things go wrong, both front line staff and healthcare administrators need access to comprehensive facts and circumstances surrounding the incident – as well as a clear, streamlined, and accountable improvement process. Fortunately, the right performance improvement platform can both identify and offer cues towards effective corrective and preventative actions, or CAPAs.
Hospitals, regional clinics, and surgery centers will benefit greatly from a single, comprehensive system for risk management., particularly one that integrates the many performance measures across the board, and that integrates all these activities into a goal-oriented, coherent whole. In order to keep up with the pace of care, they need analysis and synthesis of data in real-time. And most importantly, they need clear and manageable action plans based on that analysis.
The right platform for quality-safety improvement can provide insight into past incidents, identify existing performance trends, and offer a view of the future. ActionCue CI’s comprehensive dashboard facilitates the collection of information and circumstances surrounding healthcare incidents including planning errors, process errors, and failures to act.
Here are some of the key ways ActionCue CI makes quality-safety tracking and improvement more effective:
While some of these features may be of particular interest or importance to various users, the real power of ActionCue CI is that it was designed for a specific purpose – facilitating all stakeholders having a fundamentally different relationship with the data that allows them to better leverage their time and energy for true improvement. While the change-averse may initially balk at such a dramatic shift, it is the right approach for long-term gains throughout the organization. Optimal gains can only be achieved through a platform designed for this purpose.
Mistakes in healthcare have bad consequences for everyone, from injured patients to physicians who may face legal and professional troubles. By working to eliminate medical missteps, healthcare professionals can protect patients and themselves while lowering operational and cost inefficiencies in delivering better care. But if institutional practices do not change, nothing will change.