Many hospitals are banking on better guest services to improve their healthcare Barton Memorial Hospital in South Lake Tahoe, Calif., sent its 900...
Can Mickey Mouse Make Your Hospital Better?
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Healthcare Innovation
Happy patients could mean more money for hospitals.
Pay-for-performance has become popular among policy makers and private and public payers. Hospitals could be given more money from the Government if...
Want happy patients? It starts with happy hospital staff.
Engage your staff and be 'amazed' at what follows. Historically, hospitals have adopted a patient-centric mission. But Beryl Companies CEO Paul...
Readmissions Are Gonna Cost You.
The converse side of saving money from the implementation of performance improvement, incident reporting systems, and a culture of quality, is...
Does your Risk/QI Program Make You Happy?
Not, "are you happy with it." But, does it actually make you happy? Does it make your job easier and is it improving healthcare quality in...
Hospital Quality Initiatives Save Nearly $1.5B
In 2012, more than 1,500 hospitals participated with the Hospital Engagement Network (HEN) in an initiative aimed at reducing harm and cutting...
A Tale of Reinvention
Have you heard the news? Nurses want to spend more time with their patients. Let’s see… it’s 2014 and we are still challenged with an issue that has...
Who ‘Hawthorned’ the Data?
Remember learning about the Hawthorne Effect? It’s a phenomenon first described by Elton Mayo and Fritz Roethlisberger, published in the late 1930s,...
Demand for “intelligence” in HC IT is catching on
A discussion on LinkedIn recently opened around an article by John Glaser, PhD, CEO of health services for Siemens Healthcare. He recently spoke at...